The International Organization for Standardization is a global standard-setting organization comprised of bodies from over 110 nations.
To become ISO 9001:2008 Certified, a firm must first devise a stringent standard of practice based on eight quality assurance criteria.
1 - Customer Oriented Focus
2 - Solid Leadership
3 - Involvement of Personnel
4 - In-Depth Process Approach
5 - System Approach to Leadership
6 - Continuous Improvement
7 - Fact-based Approach to Critical Decision Making
8 - Mutual Benefits in Supplier Relationships
Afterwards the firm must subject all facets of the organization to heavy scrutiny by an authorized ISO auditor to guarantee that these guidelines are met.